Melrose Police Department Shares Tips for How to Respond During a Power Outage


For immediate release

MELROSE — The Melrose Police Department wishes to provide residents with steps they can follow in the event of a power outage.

Residents should take the following steps provided by the Massachusetts Emergency Management Agency (MEMA) before, during and after a severe weather event that may result in a power outage:

What to do Before for a Power Outage

  • Be informed by receiving alerts, warnings, and public safety information before, during, and after emergencies.
    • Enroll in the City of Melrose’s local notification system to receive calls, texts, or emails about emergency updates. 
    • Sign up for text or email alerts from your utility providers for outage updates.
  • Create and review your family emergency plan.
  • Assemble an emergency kit. Make sure you have alternate charging methods (such as auto, solar, or crank chargers) for cellphones and other devices that require power.
  • Prepare your home:
    • Ensure that your smoke and carbon monoxide detectors are working and have fresh batteries.
    • Consider purchasing a generator to provide power during an outage. Follow the manufacturer’s instructions and learn how to use it safely before an outage.
    • Ensure that you have sufficient heating fuel. Consider safe backup heating options such as fireplaces or wood stoves.
    • Know how to operate the manual release lever for your electric garage door opener.
    • Have a landline phone with a corded receiver.
  • If you have life-support devices, such as home dialysis or breathing machines, or other medical equipment or supplies that depend on electricity:
    • Talk to your health care provider about how to use them during a power outage.
    • Contact your local electric company and equipment suppliers about your power needs. Some utility companies will put you on a “priority reconnection service” list.
    • Let the local public safety officials and National Grid know that you are dependent on life-support devices.
    • If you have medication that requires refrigeration, check with your pharmacist for guidance on proper storage during an extended outage.

If an impending storm is expected to cause power outages, consider these additional tips to prepare:

  • Fully charge your cellphone, laptop, and other electronic devices.
  • If you have a water supply (such as a well-water pump system) that could be affected by a power outage, fill your bathtub and spare containers with water.  The water in the bathtub should be used for sanitation purposes only. You can pour a bucket of this water directly into the toilet bowl to flush it.
  • Keep your car’s gas tank full. Pumps at gas stations may not work during a power outage.
  • Set your refrigerator and freezer to their coldest settings to keep food cold (but remember to reset them back to normal once power is restored).

What to do During a Power Outage

  • Continue to monitor the media for emergency information.
  • Follow instructions from public safety officials.
  • Call 9-1-1 to report emergencies including:
    • Downed power lines; or
    • If you are dependent on equipment that requires electricity and need medical assistance.
  • Call 2-1-1 to obtain shelter locations and other disaster information.
  • Check current power outages in Massachusetts: Power Outage Map.
  • Call your utility company to report power outages and get restoration information, as they handle all power outage repairs. Do not call 9-1-1 to report an outage or to ask about power restoration unless you are in need of electricity to run lifesaving equipment.
  • Stay away from downed utility wires. Always assume a downed power line is live.
  • If a traffic light is out, treat the intersection as a four-way stop.
  • Take recommended safety precautions when using space heaters, a fireplace, or a wood stove to heat your home. Keep a fire extinguisher handy.
  • Use generators and grills outside because their fumes contain carbon monoxide. Make sure your carbon monoxide detectors are working as it is a silent, odorless, killer. See more Generator Safety Tips. 
  • If possible, use flashlights instead of candles. If you must use candles, place them in safe holders away from anything that could catch fire. Never leave a burning candle unattended.
  • During hot weather, use ice to help keep food cold. During cold weather, keep food cold outside in a secure location safe from animals.
  • If phone lines are down, use social media or texting to let others know you are okay.
  • Unplug sensitive electronics to avoid power surges when power is restored.
  • Keep refrigerator and freezer doors closed. An unopened refrigerator will keep food cold for about four hours. A full freezer will keep the temperature for about 48 hours.
  • Be a good neighbor. Check on family, friends, and neighbors, especially the elderly, those who live alone, those with medical conditions, and those who may need additional assistance.

What to do After a Power Outage

  • Never attempt to touch or move wires and keep children and pets away from downed lines. Downed or hanging electrical wires can be hidden by trees or debris, and could be…



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